October 16, 2024

Handling High Conflict Conversations

Conflict is inevitable in business.

But how you handle it can make or break your team.

Here’s a guide to resolving conflicts effectively:

1. Empathy is Key:

• Start with understanding, not judgment.

• Show you care about their feelings.

2. Ask the Right Questions:

• Dig deeper to uncover hidden issues.

• Focus on understanding their perspective.

3. De-escalate Emotions:

• Keep calm and composed.

• Separate the issue from the person.

4. Agree on Actionable Steps:

• Create a plan to resolve the conflict.

• Follow up to ensure the issue is resolved.

Use these strategies to turn conflicts into opportunities for growth. Lead with empathy and clarity. Your team will thank you.